Dallas county 911 dis jobs11/9/2023 ![]() Why us? Schneider Electric is leading the digital transformation of energy management and automation. Professional experience in customer service Must have experience with dispatching and call centers Demonstrated leadership skills Excellent interpersonal skills Proven conflict management skills Ability to establish and maintain strong relationships with internal resources Experience in customer interaction and understanding of customer satisfaction Ability to organize and prioritize a variety of short- and long-term action items Strong written and oral presentation skills Solid understanding of Schneider Electric product line and processes Ability to drive results through cross-functional teams Excellent reporting and analytical skills Strong ability to select candidates based on specified profile What's in it for me? Career Growth and advancement opportunity Exceptional compensation package with bonus Excellent benefits including Medical, Dental, Vision, Life Insurance, PTO, 401K with 6 % match, Stock purchase option, Tuition reimbursement, Wellness Program, company discounts, and much more! Who will you report to? This position reprots to the Director of Service Operations Excellence. This includes customer-needs assessments, quality standards for services in a Digital Building Service business and conducting evaluations to determine customer satisfaction. Knowledge of principles and processes for providing customer and personal services. Identifying process failures and implementing process improvement measures Recruiting new Team Members, when required Handling internal customer escalations Analysis reporting on team initiatives Who would be successful? Candidate must possess at least a Bachelor’s/College Degree in any field. ![]() Manage Team headcount promotion pace and quantity to align with business growth Implementing and identifying Team Goals Provides ongoing functional training, coaching, and mentoring for new and existing employees Verify that business processes and training documents are consistent and updated with the latest information. ![]() Supports and coaches operating discipline standards, consistent with business objectives, for sustainable, profitable growth through effective execution Management experience in leading a fast-paced team Working with the team, owners, and key stakeholders to design/redesign internal processes documenting, communicating, and training the newly redesigned processes Establishing metrics to monitor and stabilize the new or redesigned process. The ideal candidate must possess the ability to multi-task in a fast-paced environment, excellent written and verbal skills and high attention to detail and strong work ethic. This position involves working with our internal and external customers to increase the overall customer experience. The management of these employees includes the development, tactical management, and strategic direction for the team. What will you do? The Dallas, TX or Raleigh, NC based Operations Customer Service Manager is responsible for the management of our Service Planners (Dispatchers), Service Coordinators (Billers) and other Service Specialists in our US Digital Buildings Service Organization.
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